Terms and Conditions
By booking a tour, experience, or vehicle rental with TTR Mongolia, you confirm that you have read and accepted the terms and conditions below.
If you have any questions before booking, our team will be happy to assist you.
1. Booking & Payment
To confirm a booking, a deposit may be required depending on the tour or service selected. The remaining balance must be paid before or at the beginning of the tour, according to the agreement made during the booking process.
The person making the reservation accepts these terms and conditions on behalf of all travelers included in the booking.
Prices are listed in USD unless stated otherwise.
It is crucial that you thoroughly review and comprehend the booking conditions presented herein. These conditions constitute a legally binding contract between you and Ti Ti Ar Em Co.Ltd operating under the name “TTR Mongolia”, and referenced as such in this agreement. All adventure activities' advertising and promotion are conducted under the brand name "TTR Mongolia".
2. Cancellation Policy
Unless otherwise agreed in writing:
- More than 30 days before departure: Full refund minus bank transfer or transaction fees
- 15–30 days before departure: 50% refund
- Less than 15 days before departure: Non-refundable
Some custom tours, domestic flights, special permits, or third-party reservations may be subject to different cancellation conditions.
3. Travel Conditions in Mongolia
Many of our tours take place in remote areas of Mongolia where infrastructure and services may differ from what travelers are used to in urban environments.
Road conditions, weather, transportation schedules, internet access, medical facilities, electricity, and accommodation standards may occasionally be basic or affected by local conditions.
By joining our tours, travelers acknowledge and accept the adventurous nature of travel in Mongolia.
4. Itinerary Changes
TTR Mongolia reserves the right to modify itineraries when necessary due to weather conditions, road conditions, safety concerns, local events, government restrictions, or other unforeseen circumstances.
In such situations, we will always do our best to provide suitable alternatives while maintaining the spirit and quality of the trip.
5. Travel Insurance
We strongly recommend that all travelers purchase comprehensive travel insurance covering medical expenses, trip cancellations, personal belongings, and emergency evacuation.
Some tours involve travel to isolated areas where medical assistance or evacuation may require long-distance transportation.
TTR Mongolia cannot be held responsible for costs resulting from insufficient insurance coverage.
6. Health & Personal Responsibility
Travelers are responsible for ensuring they are physically and medically fit to participate in the selected tour or activities.
Any medical condition, allergy, dietary restriction, or physical limitation that may affect the trip should be communicated to TTR Mongolia before departure.
Travelers are responsible for bringing any personal medication they may require during the trip.
7. Liability
TTR Mongolia works with trusted local guides, drivers, guesthouses, ger camps, horse guides, and other service providers throughout Mongolia.
While we always do our best to ensure a safe and enjoyable experience, TTR Mongolia cannot be held responsible for delays, injuries, losses, accidents, natural disasters, political events, weather conditions, road conditions, or other circumstances beyond our reasonable control.
Participation in adventure activities such as horse riding, hiking, camping, off-road driving, or travel in remote regions involves a degree of personal risk accepted by the traveler.
8. Force Majeure
TTR Mongolia cannot be held responsible for cancellations, delays, or modifications caused by events beyond our control, including but not limited to extreme weather, natural disasters, political instability, strikes, border closures, pandemics, government restrictions, or transportation disruptions.
In such situations, additional costs caused by these events may be the responsibility of the traveler
9. Accommodation & Transportation
Accommodation in Mongolia may range from hotels in cities to traditional ger camps or stays with nomadic families in rural areas.
Standards and comfort levels can vary depending on location and local conditions.
Transportation in Mongolia often involves long driving distances on paved and unpaved roads.
Travelers should understand that flexibility, patience, and adaptability are sometimes necessary when traveling in remote regions of Mongolia.
10. Personal Belongings
Travelers are responsible for their personal belongings throughout the trip.
TTR Mongolia cannot be held responsible for lost, stolen, or damaged personal items.
11. Photography & Media
Unless otherwise requested by the traveler, TTR Mongolia may occasionally use photographs or videos taken during tours for promotional purposes, including on our website and social media platforms.
If you do not wish to appear in such content, please inform us before or during the tour
12. Respect for Local Culture & Environment
We ask all travelers to respect local customs, traditions, religious sites, wildlife, and the natural environment throughout their journey in Mongolia.
Responsible and respectful travel helps preserve Mongolia’s unique culture and landscapes for future generations.
13. Acceptance of Terms:
By confirming a booking with TTR Mongolia, travelers acknowledge that they have read, understood, and accepted these Terms & Conditions.
